Incoming fax problems, rightfax 11, brooktrout and shoretel 14. It seems that captaris has changed the way rightfax 9. These user guides are intended as quick references for rightfax basic end user. Innovaphone ip6000 administrators manual pdf download. Bear in mind that these concepts still hold true for t1 and foip telephony just the same as in the analog world. No loop current indicates that the phone line is not being detected by the board, and usually means the line is bad or misconfigured. As of may 31, 2014 opentext is no longer providing patches or bug fixes. Rightfax administrative utilities by captaris, inc. When it asks if you would like to open a text file for designing, select no.
Deciphering the resulting status codes in rightfax advantage. Captaris for the captaris software product identified above, which includes computer software and may include. Rightfax university is a 100% free website that provides training videos on different questions and troubleshooting issues users may encounter with rightfax. You can add more recipients to the fax addressing tab if necessary. In extrafax user preferences document, there is a setting called fax number i. We just put a opentext rightfax server into production. Rightfax performing a silent installation of rightfax 10 technical article applies to. This free rightfax support platform was built to help those in need and provide additional resources for the fax guys customer support team. No matter what the actual error, the key point to remember with loop current errors in rightfax is that at the most. Can you dial a normal phone number, not a fax number, from the machine. Rightfax to automatically route faxes to the proper destination in a multi user system.
Programmable fax api for sending and receiving faxes. Most about 90% of my faxes go through without a problem, but about 10% fail with a resulting status code of 0339 and 456. When the number was called we received a fast busy which generally means the number is no longer in service. Loop current errors in rightfax rightfax university. The current changes when a telephone headset is picked up or when a fax machine try to signal a line in order to transmit a fax. You should then periodically poll update your fax object to get the current fax status. This is a brief discussion of loop current errors reported in rightfax and the general logic behind resolving these types of conditions. Opentext rightfax faxutil 15 routing a fax to another user you can quickly and easily forward a fax to another rightfax user who is registered on your rightfax server. Rightfax faxutil application installed on the reform server for client installation to install the captaris rightfax plugin to your existing reform 12 installation, download and run the captaris rightfax installation executable. I also am not able to find documentation on their website for this. Sip trunk in faxing opentext rightfax system requirements opentext rightfax user guides. Globalscan enables a digital copiermfd multifunctional device to quickly route documents to multiple destinations, including email inboxes, network folders, home folders and backend enterprise document management systems edms.
Note that if someone has dialed to your fax server and then hangs up, then the fax server would generate this return code. Step through the prompts, and the installation will begin. If it is not already installed, install either the rightfax server or remote. Rightfax deciphering the resulting status codes in rightfax.
Click to to quickly and easily create a proper address for the outbound fax to be sent via rightfax. For any editions that have reached sustaining maintenance, advantage technologies helpdesk will provide support on a best effort basis. Open text fax server, rightfax edition provides all the tools needed to faxenable desktop and business applications. You have to inform the manufacturer at least 30 days after the end of the warranty period to report your claim of warranty. If no archive users are added, the service will archive all users. Published phonebook entries are visible to any other faxutil user on the network. They now have to print out each document and then manually fax it to sent it. Download rightfax quick reference guides the fax guys. Loop current failed, the fax card did detect current on the line, but it did not detect.
Physical state displays the current state of layer 1 physical layer. In this 212 min video we will show you how to fix the following loop errors reported in rightfax and the general logic behind resolving these types of conditions. The company is assigned one did trunk and 100 telephone numbers ranging from 2399400 to 2399499. There is no warranty that exceeds the above listed terms of warranty. Multipage rightfax step by step medical services of america. Faxutil fax status messages rightfax resource center. This end user license agreement eula is a legal agreement between you either an individual or a single entity and captaris, inc. Rightfax shows a status message for each fax in faxutil and webutil. You are now in command of a suite of superior tools for faxing directly from your desktop computer, saving your organization time, money, and manpower.
The open text fax server connector for microsoft exchange is an addon to fax server, acting as a communication link between the fax server and exchange server. To add an individual contact, go to the contacts folder and then click on new. Indicates the remote end was ringing but did not answer. Server migrations if you will be migrating your rightfax server. Rightfax deciphering the resulting status codes in rightfax technical article applies to. The server sends the faxes to a dialogic media gateway, which converts the faxes to an analog signal and sends them out over two analog phone lines just straight phone lines.
Daily routines of waiting for an open fax machine, manually dialing num. In rightfax, what do the faxutil fax status messages mean. Jul 06, 2015 this 1 minute video will show you a way to produce a detailed list of rightfax users separated by user id, name, route code, and group from enterprise fax manager using the administrative utility. For more free rightfax educational videos, check out.
Loop current is the electrical energy that flows through a telephone line. The outbound fax feature is already installed and immediately available to all state enterprise exchangeoutlook email users. This feature will move the fax from its current location to the fax in the inbox of the destination users account and will be noted in the history of the fax. An operation was attempted that is not currently supported by the fax card software. Fax sending and receiving is not currently operating.
Diagnosing the problem check the green light on the fax board. Rightfax performing a silent installation of rightfax 10. Rightfax user guide august 4, 2014 rightfax is a convenient, quick and easy paperless replacement to traditional faxing thats built right into your microsoft outlook email account. Once you have selected the files you wish to attach, click on the upload button 14. You can now close the reform designer since we have our form which we will be. Mar 25, 2014 loop current errors in rightfax march 25, 2014 by fax girl leave a comment in this 212 min video we will show you how to fix the following loop errors reported in rightfax and the general logic behind resolving these types of conditions. Below is the product lifecycle information for each of the rightfax versions. Dec 27, 20 the server sends the faxes to a dialogic media gateway, which converts the faxes to an analog signal and sends them out over two analog phone lines just straight phone lines.
In extrafax user preferences document, there is a setting called fax. Rightfax users and user accounts that become enabled can be marked as. For example, with only one did telephone trunk and one fax channel, 100 rightfax users could each have a private fax number. Thank you for choosing rightfax professional fax server software. I suppose if this post had come up a few months earlier or later, i would not have cared so much. Multipage rightfax step by step medical services of. Rightfax shows the line status and the fax status for t.
This is the list of rightfax users who will have their faxes archived. Opentext rightfax is a centralized fax server solution that provides the best foundational. Open text fax server connector for microsoft exchange. My first reaction was i have to rewrite one of these in a week or two, is this api easiercheaper to use than our current vendor. This month, our lessons are focusing on how to resolve loop current errors in rightfax. The fax card was looking for loop current before it attempted to dial the. Instructions in this section apply to all supported tr1034 analog boards unless. Please complete the online form to activate your product. Note that if someone had dialed to your fax server and then hung up, then the fax server would generate this return code. All individuals with the rightfax utility installed on their computer will have access to fax out. Connector for microsoft exchange allows users to conveniently.
We suggest you test the number by calling it from a land line to see if you get a fax tone. No loop current error with outbound faxes in rightfax with. Complete the cover sheet by typing in the information using your tab key to go from field to field. Loop current has dropped off unexpectedly while in the process of handling a fax transmission. The line broken no loop current indicates that the receiver is using. When the connector archives a fax, if the rightfax ownerid does not exist as a user in imagequest, it will be created automatically with a blank password. You will see a confirmation message under the upload button.
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